Remember to sign out of the Academic chat queue when service hours end at 4:00pm. Missed chats are 35% of all attempted Academic chats this year, and most of this missed chats are after 4:00pm EST.

Academic missed chats by hour
https://s3.amazonaws.com/libapps/accounts/34083/images/Screen_Shot_2016-02-04_at_2.01.58_PM.png

This affects patrons of all Academic libraries: Academic missed chats by source image below
https://s3.amazonaws.com/libapps/accounts/34083/images/Screen_Shot_2016-02-04_at_2.17.25_PM.png