Email notification set-up for email and SMS Kelli Herm (22 Oct 2015 15:40 EDT)
Re: [askref] Email notification set-up for email and SMS Doug Furiato (22 Oct 2015 16:05 EDT)
PLEASE HELP! many are waiting Chidsey, Marni K. (05 Nov 2015 16:45 EST)
Re: PLEASE HELP! many are waiting Chidsey, Marni K. (05 Nov 2015 16:54 EST)

Re: [askref] Email notification set-up for email and SMS Doug Furiato 22 Oct 2015 16:05 EDT

Hi Kelli,
Great questions, and I'm copying the list in case anyone else is curious.

In the LibAnswers Dashboard, go to

Admin >Queues > select TCC

Select the Notifications Tab

Select Notification Number

According to Springshare,
"This setting applies to incoming SMS tickets only.
Incoming SMS tickets will trigger an SMS notification that will be sent to the number(s) below. (Note: these messages will count against your messaging allowance) You may include multiple numbers separated by a space."

> On Oct 22, 2015, at 3:39 PM, Kelli Herm <> wrote:
> Friends-
> I'm in need of assistance. Back in August I was receiving email notifications in my Outlook box from Libanswers whenever we received an email or SMS message. This is around the time I became the site coordinator. I should have been logging into Libanswers daily to check the tickets but I thought the notifications would keep going directly to my email. A colleague today noticed we had several SMS questions in Sept. and Oct. but I never received email notifications for these. Either I stopped receiving them or they started going to my junk mail, etc.
> Does anyone know how I can be sure that my account is still set up to receive email notifications? I now will be sure to log into Libanswers too, just to check. I feel really bad about this but still trying to get used to the new system.
> I guess on the bright side it's good to know our service is being used- though now I'm afraid some of these students will not use the service again because they did not receive a timely response. And I've been advertising it a lot in my Instruction sessions too.
> Thanks for your help!
> Kelli Herm
> Tallahassee Community College
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