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Trouble Chatting Michaud, Michelle (27 Sep 2015 09:21 EDT)
RE: Trouble Chatting Kelli Herm (28 Sep 2015 13:54 EDT)
RE: Trouble Chatting Snow, Christa (29 Sep 2015 10:20 EDT)
Re: [askref] RE: Trouble Chatting Doug Furiato (29 Sep 2015 11:35 EDT)

RE: Trouble Chatting Kelli Herm 28 Sep 2015 13:54 EDT

Michelle,

Last week I tried to pick up a question and the status said I was chatting with the patron but the chat box never popped up. I thought it might have been because the person came in on the collaborative desk and I may have unchecked the collaborative box and then checked it again before I picked up the question. I felt bad because the person probably waited for me for a while before eventually giving up- I tried to log off and log on again a couple times but it didn't work :( I believe it was a patron coming in through your library though, now that I think of it so not sure if it's something going on on your end? I placed a help ticket but have not heard anything yet.

Kelli

-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Michaud, Michelle
Sent: Sunday, September 27, 2015 9:21 AM
To: Ask a Librarian Listserv (askref@askref.simplelists.com)
Subject: [askref] Trouble Chatting

Every time I try to log in to the chat feature, it says I'm "disconnected."  Is anyone else having this problem?

Thanks!

Michelle Michaud, Senior Librarian
Tampa-Hillsborough County Public Library
phone: 813-276-8678  |  fax: 813.273.3664
email: michaudm@hillsboroughcounty.org
web: http://www.hcplc.org<http://www.hcplc.org/>
Please note:  all correspondence to or from this office is subject to Florida's Public Records laws.

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