You may also find it helpful to watch the short video for Knowledge Base and some other very short videos for other easy tasks.
http://info.askalibrarian.org/toolbox/training/

After watching one of the very short videos, it was also easy to copy and paste my canned answers from the old AAL Desk to the new Springshare app, set up a nickname (hide my last name), and some other good things.

Lauri

Lauri C. Rebar
Associate University Librarian, Reference and Instruction
Florida Atlantic University ‘76
Wimberly Library
777 Glades Road, LY-151
Boca Raton, FL 33431
Phone:       561-297-2902
eMail:         LRebar@fau.edu

-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Caroline Reed
Sent: Tuesday, April 28, 2015 5:20 PM
To: Dawn Tripp
Cc: <askref@askref.simplelists.com>; askrefsitecoordinators@askref.simplelists.com
Subject: Re: [AALCoordinator] RE: [askref] Springshare Checklist

Hi Dawn,

I believe that you click on Answers in the Orange ribbon and choose FAQ Entries.

On Tue, Apr 28, 2015 at 4:35 PM, Dawn Tripp <Dawn.Tripp@ucf.edu> wrote:

> Where is the new knowledgbase located?
>
> -----Original Message-----
> From: list-manager@askref.simplelists.com [mailto:
> list-manager@askref.simplelists.com] On Behalf Of Jessica Riggins
> Sent: Tuesday, April 28, 2015 8:41 AM
> To: <askref@askref.simplelists.com>;
> askrefsitecoordinators@askref.simplelists.com
> Subject: [askref] Springshare Checklist
>
> Good Morning Everyone - we go live in 4 short days. We will be
> shutting down the Oracle platform at 8:00pm on Thursday evening. On
> Friday morning, when you login the Ask A Librarian Platform, you will log into Springshare.
>
> Here are a few things to make sure you have complete before we go
> live. We have created short videos to accomplish the tasks on this
> list. They are all available here.
> http://info.askalibrarian.org/toolbox/training/
> password protected (toolbox).
>
>
> All AAL Users Checklist:
>
>    1. Review searching the new knowledgebase
>    2. Add personal canned messages
>    3. Make sure you add your library name after your last name
>    4. Review the new helpdesk
>
>
> Site Coordinators Checklist
>
>    1. Review accounts in Springshare
>    2. Add library specific canned messages
>    3. Review the statistics video
>    4. Check your email notifications
>
> ​If you have any questions, please direct them to the new Ask A
> Librarian ​Helpdesk (available directly in the Springshare platform).
>
> --
> Jessica Zairo Riggins
> Member Services Coordinator
> 813-622-8252 ext 226
> www.tblc.org
> Ask a Librarian's Electronic Discussion List To email the AskRef
> listsev, send your email to:
> askref@askref.simplelists.com
>
> This program is funded in part under the provisions of the Library
> Services and Technology Act, from the Institute of Museum and Library
> Services, administered by the Florida Department of State's Division
> of Library and Information Services.
> Ask a Librarian Site Coordinator Mailing List
>
> This program is funded in part under the provisions of the Library
> Services and Technology Act, from the Institute of Museum and Library
> Services, administered by the Florida Department of State's Division
> of Library and Information Services.
>

--
Caroline Reed, MA, MLS
Director of Research, Instruction and Outreach Services Jane Bancroft Cook Library New College of Florida
5800 Bay Shore Rd.
Sarasota, FL  34243
Phone: 941-487-4568
Fax: 941-487-4307
creed@ncf.edu
Like the library on Facebook!
<http://www.facebook.com/jbclibrary>
Ask a Librarian's Electronic Discussion List To email the AskRef listsev, send your email to:
askref@askref.simplelists.com

This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.