Thank you for this reminder, Renee. I often see text backlogs when I log into both Collaborative and Academic desks.

Alicia Ellison
Hillsborough Community College

-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Renee Patterson
Sent: Tuesday, December 02, 2014 11:43 AM
To: askref@askref.simplelists.com
Subject: [askref] Texting reminder

If you aren't seeing texts, make sure you are selecting Texting when you log in. Everyone on the collaborative desk should be answering texts.

There have been a number of text backlogs lately when I've logged in, with patrons left hanging for hours waiting on an answer.

It may be staff aren't seeing them because they forget to check the box for Texting at the login.

More info here if needed: http://info.askalibrarian.org/toolbox/training/texting/

[cid:image002.jpg@01D00E25.2EC2EDD0]

Thanks!

Renee

-----Original Message-----
From: list-manager@askref.simplelists.com<mailto:list-manager@askref.simplelists.com> [mailto:list-manager@askref.simplelists.com] On Behalf Of Kira Smith
Sent: Monday, December 01, 2014 8:55 PM
To: askref@askref.simplelists.com<mailto:askref@askref.simplelists.com>
Subject: [askref] Collab desk help

Hi.  I seem to be alone on the collaborative desk and it is getting quite backed up, especially the texts.  Please jump on if you can help.

Kira

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Ask a Librarian's Electronic Discussion List To email the AskRef listsev, send your email to:
askref@askref.simplelists.com

This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.