Congratulations to all! Love looking at your exemplary transcripts and getting ideas for making my chats better.

Best,

Lauri

Lauri C. Rebar
Associate University Librarian, Reference and Instruction
Florida Atlantic University ‘76
Wimberly Library
777 Glades Road, LY-151
Boca Raton, FL 33431
Phone:       561-297-2902
eMail:         lrebar@fau.edu

-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Jessica Riggins
Sent: Friday, October 17, 2014 4:02 PM
To: <askref@askref.simplelists.com>
Subject: [askref] April 2014 Exemplary Reference Awards

Good Afternoon - The Quality Assurance Workgroup is happy to award the following transcripts for the April 2014 Exemplary Reference Awards.

Brief Exemplary Reference Award: Cindy Dorfeld Bruckman , Alachua County Library District Library

Cindy was able to help the customer find a reliable resource for issues in the Middle East during the Cold War quickly and efficiently.

Detailed Exemplary Reference Award: Debora Stewart, Palm Beach Atlantic University

Debora helped a customer locate multiple resources on how higher education can change a person's perspective on their culture.

Teaching Exemplary Reference Award: Claire Miller, South Florida State College

Claire was able to teach a customer how to use databases and find information on rational emotive behavioral therapy for couples in group therapy.

Transcripts: The three winning transcripts can be read on the toolbox
website:
http://info.askalibrarian.org/toolbox/april-2014-exemplary-reference-awards-transcripts/
.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Ingrid Pasco, Hernando SC
Maggie H, Florida State University (FSU Libraries) Emily W, Goldstein FSU Timothy T, Goldstein FSU Laura C., Lee County Matt T, USF Libraries Laura R, NOVA Anne Rice, Monroe County Library System Royce B, St. John's River State College Lena P, South Florida SC Guy A, Jacksonville Public

Detailed Chat:

Timothy T, Goldstein FSU
Susan S, Hodges University -
Mindy B, Florida State University (FSU Libraries) Sarah B, Florida State University (FSU Libraries) Melanie H, Orange County Library System - Mary Beth, Heartland Library Cooperative Sally B, Alachua County Erin A, Marion County Dawn B, Goldstein FSU - Shaundra L, Florida State University (FSU Libraries) Jessica K, Jersey College Bronwyn M, Ask A Librarian Staff Abby S, Florida State University (FSU Libraries)

Teaching Chat:

Amelia K, Southern Technical College
Kristen D, Daytona State
Ingrid, Pasco Hernando SC
Bronwyn, Seminole State College of Florida

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.-- Jessica Riggins Member Services Coordinator
813-622-8252 ext 226
www.tblc.org
Ask a Librarian's Electronic Discussion List To email the AskRef listsev, send your email to:
askref@askref.simplelists.com

This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.