No need to worry about the email tickets. Libraries are only required to answer chats when monitoring the collaborative desk. 

Thanks!

On Mon, Aug 15, 2016 at 9:58 AM, Kate Bernard <kbernard@flpoly.org> wrote:
There are a ton of unanswered tickets from overnight in the statewide queue...seems like I am the only one logged on right now, I picked up a shift.
Can anyone else jump on?

Kate Bernard
Assistant Librarian
Florida Polytechnic University

W: 863-874-8641
4700 Research Way
Lakeland, FL 33805-8531
kbernard@flpoly.org<mailto:kbernard@flpoly.org>

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