Underneath the email ticket ID on the right is an option to mark as spam. This will send it to the spam tab and should help in blocking new emails from that sender. I've marked all of the ones I saw on the dashboard from this particular sender except those that have been answered. As Justin mentioned below, once you change the ticket's status, it will not let you mark it as spam. Hopefully this will help keep the spammers at bay, or at least it's an easier option to quickly get it off your dashboard.
Inline image 1

On Thu, Jun 30, 2016 at 2:02 PM, Justin M. White <jwhite1@hodges.edu> wrote:

I spent this morning dealing with about 10-15 of these messages. I emailed Springshare and they have banned the email. Their advice was to continue marking these as spam, and the filter will learn to block these messages.

If you respond, you won't be able to mark the message of spam, so my advice (for all of our sanity) is to hesitate in responding on these kinds of messages, and check the ticket queue to see if they are popping up again and again.

Justin M. White, MA, MLIS
Assistant Professor, Metadata and Emerging Technologies Librarian
Terry P. McMahan Library
Hodges University
4501 Colonial Blvd., Fort Myers, Florida  33966
tel: 239-938-7820
jwhite1@hodges.edu | www.hodges.edu


Please Note:
Due to Florida's very broad public records law, most written communications to or from College employees regarding College business are public records, available to the public and media upon request.
Therefore, this email communication may be subject to public disclosure.Ask a Librarian's Electronic Discussion List To email the AskRef listserv, send your email to:
askref@askref.simplelists.com

To unsubscribe from this email list, please visit tblc.org/unsubscribe-aalref using the
password: TbLc_2016

This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.
Ask a Librarian's Electronic Discussion List
To email the AskRef listserv, send your email to:
askref@askref.simplelists.com

To unsubscribe from this email list, please visit tblc.org/unsubscribe-aalref using the
password: TbLc_2016

This program is funded in part under the provisions of the Library
Services and Technology Act, from the Institute of Museum and Library
Services, administered by the Florida Department of State's Division of
Library and Information Services.



--