Doug,

I had the same trouble yesterday. Said I was chatting but the couldn't bring up the person.

Lora


-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Doug Furiato
Sent: Tuesday, September 29, 2015 10:36 AM
To: Snow, Christa
Cc: Kelli Herm; Michaud, Michelle; Ask a Librarian Listserv (askref@askref.simplelists.com)
Subject: Re: [askref] RE: Trouble Chatting

Kelli, here's the answer sent from the Help Desk to hermk@tcc.fl.edu on Sep
24 2015, 01:41pm:
"The sequence of actions you described is something that we have not yet seen or tested for. We will check with the vendor to see what is supposed to happen during a sequence of events like this. There is no record of you owning that chat. If you know the patron's name or the question they asked, we can look it up to see whether or not it is in missed chats."

Douglas Furiato
Web Programmer/Developer
850.228.3469
furiatd@tblc.org

On Tue, Sep 29, 2015 at 10:20 AM, Snow, Christa <ChristaS@coj.net> wrote:

> I have this problem all the time. The answers I get as to how to solve
> it do not make any sense.
>
> Christa
>
>
> -----Original Message-----
> From: list-manager@askref.simplelists.com [mailto:
> list-manager@askref.simplelists.com] On Behalf Of Kelli Herm
> Sent: Monday, September 28, 2015 1:54 PM
> To: Michaud, Michelle; Ask a Librarian Listserv (
> askref@askref.simplelists.com)
> Subject: [askref] RE: Trouble Chatting
>
> Michelle,
>
> Last week I tried to pick up a question and the status said I was
> chatting with the patron but the chat box never popped up. I thought
> it might have been because the person came in on the collaborative
> desk and I may have unchecked the collaborative box and then checked
> it again before I picked up the question. I felt bad because the
> person probably waited for me for a while before eventually giving up-
> I tried to log off and log on again a couple times but it didn't work
> :( I believe it was a patron coming in through your library though,
> now that I think of it so not sure if it's something going on on your
> end? I placed a help ticket but have not heard anything yet.
>
> Kelli
>
> -----Original Message-----
> From: list-manager@askref.simplelists.com [mailto:
> list-manager@askref.simplelists.com] On Behalf Of Michaud, Michelle
> Sent: Sunday, September 27, 2015 9:21 AM
> To: Ask a Librarian Listserv (askref@askref.simplelists.com)
> Subject: [askref] Trouble Chatting
>
> Every time I try to log in to the chat feature, it says I'm
> "disconnected."  Is anyone else having this problem?
>
> Thanks!
>
> Michelle Michaud, Senior Librarian
> Tampa-Hillsborough County Public Library
> phone: 813-276-8678  |  fax: 813.273.3664
> email: michaudm@hillsboroughcounty.org
> web: http://www.hcplc.org<http://www.hcplc.org/>
> Please note:  all correspondence to or from this office is subject to
> Florida's Public Records laws.
>
> [cid:image003.jpg@01D0AA97.2A4E69F0]<http://www.hillsboroughcounty.org
> />
>
> Ask a Librarian's Electronic Discussion List To email the AskRef
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>
> This program is funded in part under the provisions of the Library
> Services and Technology Act, from the Institute of Museum and Library
> Services, administered by the Florida Department of State's Division
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> Ask a Librarian's Electronic Discussion List To email the AskRef
> listsev, send your email to:
> askref@askref.simplelists.com
>
> This program is funded in part under the provisions of the Library
> Services and Technology Act, from the Institute of Museum and Library
> Services, administered by the Florida Department of State's Division
> of Library and Information Services.
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This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.