Kelli, here's the answer sent from the Help Desk to hermk@tcc.fl.edu on Sep 24 2015, 01:41pm:
"The sequence of actions you described is something that we have not yet seen or tested for. We will check with the vendor to see what is supposed to happen during a sequence of events like this. There is no record of you owning that chat. If you know the patron's name or the question they asked, we can look it up to see whether or not it is in missed chats."

Douglas Furiato
Web Programmer/Developer
850.228.3469
furiatd@tblc.org

On Tue, Sep 29, 2015 at 10:20 AM, Snow, Christa <ChristaS@coj.net> wrote:
I have this problem all the time. The answers I get as to how to solve it do not make any sense.

Christa


-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Kelli Herm
Sent: Monday, September 28, 2015 1:54 PM
To: Michaud, Michelle; Ask a Librarian Listserv (askref@askref.simplelists.com)
Subject: [askref] RE: Trouble Chatting

Michelle,

Last week I tried to pick up a question and the status said I was chatting with the patron but the chat box never popped up. I thought it might have been because the person came in on the collaborative desk and I may have unchecked the collaborative box and then checked it again before I picked up the question. I felt bad because the person probably waited for me for a while before eventually giving up- I tried to log off and log on again a couple times but it didn't work :( I believe it was a patron coming in through your library though, now that I think of it so not sure if it's something going on on your end? I placed a help ticket but have not heard anything yet.

Kelli

-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Michaud, Michelle
Sent: Sunday, September 27, 2015 9:21 AM
To: Ask a Librarian Listserv (askref@askref.simplelists.com)
Subject: [askref] Trouble Chatting

Every time I try to log in to the chat feature, it says I'm "disconnected."  Is anyone else having this problem?

Thanks!

Michelle Michaud, Senior Librarian
Tampa-Hillsborough County Public Library
phone: 813-276-8678  |  fax: 813.273.3664
email: michaudm@hillsboroughcounty.org
web: http://www.hcplc.org<http://www.hcplc.org/>
Please note:  all correspondence to or from this office is subject to Florida's Public Records laws.

[cid:image003.jpg@01D0AA97.2A4E69F0]<http://www.hillsboroughcounty.org/>

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Ask a Librarian's Electronic Discussion List To email the AskRef listsev, send your email to:
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This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.
Ask a Librarian's Electronic Discussion List
To email the AskRef listsev, send your email to:
askref@askref.simplelists.com

This program is funded in part under the provisions of the Library
Services and Technology Act, from the Institute of Museum and Library
Services, administered by the Florida Department of State's Division of
Library and Information Services.