Yes in the LibChat operator console make sure you click the "computer screen image" to the right of the orange square with white letter A. This will turn on desk top notifications. Also make sure you click orange square/ white A to turn on "receive lib answers in chat" and last make sure you click the "audio" Icon to turn on the sound.

Ingrid Purrenhage, MLIS
Associate Director Library

Pasco-Hernando State College

Porter Campus at Wiregrass Ranch

purreni@phsc.edu
813-527-6690

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>>> On 5/5/2015 at 4:52 PM, in message <C8A344924EE2154881E4FF8EA1F244E94D13FE9F@scgxmail11w.bcc.scgov.local>, Deirdre Morrow <dmorrow@scgov.net> wrote:

Hi everyone - I was wondering if there is a way in SpringShare to get alerts when a new customer has entered the queue? We had this in Oracle and it was very helpful - I could have the chat window minimized and could work on other things while waiting for a patron. Today was my first shift with SpringShare and it doesn't appear to post these little alerts when someone enters the chat queue. Is there a setting I can turn on? Thanks!

Deirdre Morrow
Young Adult/Reference Librarian
Elsie Quirk Public Library
100 W. Dearborn St.
Englewood, FL 34223
(941)861-1212

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