Good Morning, Please submit all questions concerning the platform to the AAL Helpdesk in Springshare. We are trying to streamline all questions here. Anything related to troubleshooting, widgets, emails, tickets, FAQ's, the knowledgebase and chat, please submit within the Springshare platform. 

You can watch this short video that will walk you through submitting a question. https://www.youtube.com/watch?v=3nxnUJY3HSA

Thanks - Jessie