Where is the new knowledgbase located?

-----Original Message-----
From: list-manager@askref.simplelists.com [mailto:list-manager@askref.simplelists.com] On Behalf Of Jessica Riggins
Sent: Tuesday, April 28, 2015 8:41 AM
To: <askref@askref.simplelists.com>; askrefsitecoordinators@askref.simplelists.com
Subject: [askref] Springshare Checklist

Good Morning Everyone - we go live in 4 short days. We will be shutting down the Oracle platform at 8:00pm on Thursday evening. On Friday morning, when you login the Ask A Librarian Platform, you will log into Springshare.

Here are a few things to make sure you have complete before we go live. We have created short videos to accomplish the tasks on this list. They are all available here. http://info.askalibrarian.org/toolbox/training/
password protected (toolbox).


All AAL Users Checklist:

   1. Review searching the new knowledgebase
   2. Add personal canned messages
   3. Make sure you add your library name after your last name
   4. Review the new helpdesk


Site Coordinators Checklist

   1. Review accounts in Springshare
   2. Add library specific canned messages
   3. Review the statistics video
   4. Check your email notifications

​If you have any questions, please direct them to the new Ask A Librarian ​Helpdesk (available directly in the Springshare platform).

--
Jessica Zairo Riggins
Member Services Coordinator
813-622-8252 ext 226
www.tblc.org
Ask a Librarian's Electronic Discussion List To email the AskRef listsev, send your email to:
askref@askref.simplelists.com

This program is funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.
Ask a Librarian Site Coordinator Mailing List

This program is funded in part under the provisions of the Library
Services and Technology Act, from the Institute of Museum and Library
Services, administered by the Florida Department of State's Division of
Library and Information Services.