Hi,
I am the only one on collaborative desk today. Help!

Thanks!

Isabelle Fetherston
Branch Manager
New River Library of the Pasco County Library System
34043 State Road 54, Zephyrhills, FL 33543
813-788-6375 (phone)
813-788-6977 (fax)
isabellef@pascolibraries.org
Senior Services Blog - http://pclsseniors.blogspot.com/
New River Library Facebook Page - http://facebook.com/newriverlibrary
________________________________________
From: list-manager@askref.simplelists.com [list-manager@askref.simplelists.com] On Behalf Of Jessica Riggins [rigginsj@tblc.org]
Sent: Tuesday, October 14, 2014 10:09 AM
To: <askref@askref.simplelists.com>
Subject: [askref] Ask a Librarian Virtual Reference Coordinator Position Ended

Good Morning,

As of October 1, 2014 the Ask a Librarian Virtual Reference Coordinator
position ended and Traci Avet is no longer working for Ask a Librarian.
The other members of the Ask a Librarian team will be working to assume the
responsibilities of the position and are prepared to assist staff in our
participating libraries with any issues related to Ask a Librarian. The
Ask a Librarian team consists of Doug Furiato, our web developer, Matt
Smith, for technical support and hardware maintenance, Beth Farmer for
overall grant administration and myself, Jessica Riggins, for outreach and
day-to-day project management.

Beginning now, we want to route *all* support requests through our help
desk platform. This includes all password resets, technical support, java,
web-based, knowledge base and training concerns. Using the help desk will
make it easier for us to manage your support requests and will enable you
to track the status of your requests. To use the help desk, go to
http://www.askalibrarian.org/helpdesk/.

Please direct any desk scheduling questions or requests, or any other
concerns, to me at rigginsj@tblc.org.

--
Jessica Riggins
Member Services Coordinator
813-622-8252 ext 226
www.tblc.org
Ask a Librarian's Electronic Discussion List
To email the AskRef listsev, send your email to:
askref@askref.simplelists.com

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Services, administered by the Florida Department of State's Division of
Library and Information Services.


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