Brief Exemplary Reference Award: Cindy Dorfeld Bruckman , Alachua County Library District Library

Cindy was able to help the customer find a reliable resource for issues in the Middle East during the Cold War quickly and efficiently.

Detailed Exemplary Reference Award: Debora Stewart, Palm Beach Atlantic University

Debora helped a customer locate multiple resources on how higher education can change a person's perspective on their culture.

Teaching Exemplary Reference Award: Claire Miller, South Florida State College

Claire was able to teach a customer how to use databases and find information on rational emotive behavioral therapy for couples in group therapy.

Transcripts: The three winning transcripts can be read on the toolbox website: http://info.askalibrarian.org/toolbox/april-2014-exemplary-reference-awards-transcripts/.

Each month we receive numerous nominations for fantastic reference. Here are the other nominees.

Brief Chat:

Ingrid Pasco, Hernando SC

Maggie H, Florida State University (FSU Libraries)

Emily W, Goldstein FSU

Timothy T, Goldstein FSU

Laura C., Lee County

Matt T, USF Libraries

Laura R, NOVA

Anne Rice, Monroe County Library System

Royce B, St. John's River State College

Lena P, South Florida SC

Guy A, Jacksonville Public

Detailed Chat:

Timothy T, Goldstein FSU

Susan S, Hodges University -

Mindy B, Florida State University (FSU Libraries)

Sarah B, Florida State University (FSU Libraries)

Melanie H, Orange County Library System -

Mary Beth, Heartland Library Cooperative

Sally B, Alachua County

Erin A, Marion County

Dawn B, Goldstein FSU -

Shaundra L, Florida State University (FSU Libraries)

Jessica K, Jersey College

Bronwyn M, Ask A Librarian Staff

Abby S, Florida State University (FSU Libraries)

Teaching Chat:

Amelia K, Southern Technical College

Kristen D, Daytona State

Ingrid, Pasco Hernando SC

Bronwyn, Seminole State College of Florida

Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox or when closing a live chat session.

THANK YOU!

A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.--