Hello!

HCC Librarians will be off-contract - or unavailable because of college meeting - to cover six (6) collaborative shifts starting Dec. 10 through Jan. 7. 

Here is a quick Google table of dates and desks affected. If you can help us out, the third column is for you to fill in your name and/or institution.

Please email me privately if/when we can return the favor!

Thank you very much.

-Alicia

Alicia B. Ellison
Librarian Professor
Dale Mabry Campus

Hillsborough Community College

4001 W. Tampa Bay Blvd., Tampa, FL 33614--7810
office 813.253.7380

aellison@hccfl.edu | hccfl.edu/library

I am providing library help virtually, and monitoring phone, email, and Teams​​​

Book an appointment with me | Teams chat with me 

From: Ask a Librarian <aal@tblc.ccsend.com> on behalf of Ask a Librarian <kelly@tblc.org>
Sent: Thursday, November 19, 2020 08:57 AM
To: Ellison, Alicia <aellison@hccfl.edu>
Subject: Questions about local desk closures for AAL
 
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
What should I do if my library is closing?
Holiday or Hurricane closures coming up and you’re not sure what to do about Ask a Librarian?

Here are two important questions to ask yourself as a site coordinator:
Will my library miss a collaborative desk shift (Statewide or Academic) because of the closure?
NO – If the collaborative desk is also closed and no one will be monitoring your local chat desk, no further action is needed. When no chat desks are online and monitored, the chat widget displays an Offline message with the option to submit an email ticket instead.

YES – If the collaborative desk will be open and your closure means missing a shift, please email the listserv (askref@askref.simplelists.com) with the date, time and collaborative desk that needs coverage.
Do I need to notify patrons submitting email or SMS questions that we’re not available?
NO – If you use your own email form outside of Springshare or don’t need to signify your closures through email, there are no further action needed.

YES – There are two options for site coordinators to indicate a delay in response due to closures: Edit your Question Form Header and/or change the success message displayed when a question is submitted. These options are not available if you use your own email form outside of Springshare. You can also set up an auto-reply for SMS questions.

**If you change these Queue settings, don’t forget to reset them once your library opens again!
Don’t forget, site coordinators can kick library staff accounts linked to your local department off of the chat dashboard. This feature is helpful if someone forgets to log out before a long break.
Questions? Contact the AAL Help Desk at aalhelpdesk@tblc.libanswers.com or through our email form.
This project is funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida's LSTA program is administered by the Florida Department of State's Division of Library and Information Services.  
 

For FY2020-21, the percentage of total costs for the program, Ask a Librarian, financed with federal money is 100%; the federal dollar amount to be spent on the program is $223,820. This program does not include any non-governmental funding.
Tampa Bay Library Consortium | PO Box 75498, Tampa, FL 33675
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